At Elite Baby & Personal Care, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across South Africa and ensure you receive the highest quality levels of service and responsiveness at all times.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment.
Once an order has been submitted, you will be provided with order status and shipping information. You will also receive a tracking number (via email) once your order has been shipped.
All orders carry a flat shipping cost of R110.00.
Every effort is made to dispatch your order as soon as possible. All orders are processed after being placed.
Delivery locations: Customer’s address (within South Africa).
Order cut-off time: 5:00 PM (GMT+02:00) South Africa Standard Time (Johannesburg).
Handling time: 1–2 business days (Mon–Fri).
Transit time: 2–4 business days (Mon–Fri, all destinations).
Total delivery time: 3–6 business days, depending on customer location.
Please note that there may be cases when an order cannot be processed. We reserve the right to refuse or cancel any order for any reason. You may be asked to provide additional verifications or information, such as phone number or address, before we accept the order.
To avoid fraud, we reserve the right to validate your payment details and verify your personal information (identity, residence, or banking information). We may cancel any order where fraudulent activity is suspected.
We aim to provide accurate pricing information; however, errors may occur. If an item is mispriced, we may either contact you for instructions or cancel your order and notify you.
You’ll receive a confirmation email with your order number and receipt.
Orders typically ship out within 1 business day (excluding weekends and holidays).
Elite Baby & Personal Care is not responsible for lost or stolen packages confirmed as delivered to the address provided. Customers are responsible for accurate delivery information and monitoring their tracking details.
Some products may be subject to shipping restrictions due to their nature, import/export rules, or regulations. These restrictions will be indicated on the product page.
Any changes or cancellations must be made within 24 hours of placing your order. After this period, we cannot guarantee changes or cancellations.
We work with reputable carriers, including The Courier Guy. For high-value orders, a signature may be required upon delivery.
Track your order using the tracking number we send via email.
If you haven’t received a tracking number within 7 business days, please email us at orders@elitebabyandpersonalcare.co.za and we will assist you.
Please check your spam/junk folder if you do not see your confirmation email.
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